Packaging, disposable tableware

Retail and wholesale

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Returns and complaints

The right to withdraw from the contract (RETURN OF GOODS) in the case of distance selling involving a CONSUMER and an INDIVIDUAL ENTREPRENEUR.

Download the withdrawal from the contract  Download the complaint form

1. In accordance with Article 27 of the Consumer Rights Act (Journal of Laws 2014, item 827), the CONSUMER concluding a "distance contract" - has the right to withdraw from the contract without giving a reason - within 14 calendar days from the date of taking possession of the PRODUCT (if the product consists of many items that are delivered separately, in batches or in parts, the period starts from taking possession of the last item, batch or part, if the contract consists of regular delivery of Products for a specified period - from taking possession of the first of the Products - or in the case of services or a contract of a different nature - 14 days from the date of conclusion of the contract, however, if the buyer is the CONSUMER, the handover of the sold item to the buyer is considered to be its entrustment by the SELLER to the carrier, if the SELLER had no influence on the choice of the carrier by the buyer. In the event of withdrawal from the contract, the CONSUMER is entitled to a refund of the costs incurred. If at the time of conclusion of the contract the CONSUMER chose a method of delivery of the item other than the cheapest the usual method offered by the SELLER - the SELLER is not obliged to reimburse the CONSUMER for additional costs incurred by him/her exceeding the cheapest method. The condition for meeting the deadline is to submit a declaration of withdrawal from the contract to the SELLER within this time. A declaration sent electronically is also important - you can use the ready form (Declaration of withdrawal from the contract.doc). In the case of submitting the declaration in electronic form, the SELLER will immediately send the CONSUMER on a durable medium a confirmation of receipt of the declaration of withdrawal from the contract.

2. After sending the declaration, the CONSUMER is obliged to return it to the CORRESPONDENCE address provided in the SELLER's data within 14 calendar days (counted from the date of sending the declaration of withdrawal from the contract) - unless the SELLER has offered to collect the PRODUCT himself/herself. The date of shipment is decisive for meeting the deadline.

3. The CONSUMER is liable for the reduction in the value of the item resulting from its use in a manner other than necessary to determine the nature, characteristics and functioning of the item

4. The SELLER shall return the payments made by him within 14 calendar days, including the costs of delivering the item from the SELLER to the CONSUMER. However, the SELLER may withhold the refund until the item is received back or the consumer provides proof of its return - depending on which event occurs first. The SELLER shall return the payment using the same method of payment that the CONSUMER used, unless the CONSUMER has expressly agreed to a different method of return that does not involve any additional costs for him.

5. The direct costs of returning the PRODUCT to the SELLER shall be borne by the CONSUMER (CUSTOMER).

6. The CONSUMER does not have the right to withdraw from the distance contract in the cases listed in the appendix.

7. The SELLER does not accept parcels sent "cash on delivery". The return shipment should be suitably protected against damage during transport.

8. The provisions concerning the consumer, contained in this section, apply to a natural person concluding a contract directly related to their business activity - an individual entrepreneur, when the content of this contract indicates that it does not have a professional character for this person, resulting in particular from the subject of the business activity performed by them, made available on the basis of the provisions on the Central Register and Information on Business Activity.

Liability under warranty and guarantee in sales involving the CONSUMER and INDIVIDUAL ENTREPRENEUR.

1. THE SELLER is obliged to deliver the PRODUCT that is the subject of the contract - without defects.

2. The Seller is liable under warranty for physical defects that existed at the time of transfer of the risk to the buyer or resulted from a cause inherent in the item sold at the same time - for a period of 2 years.

3. The SELLER informs that in the case of PRODUCTS also covered by warranty, the buyer's rights and the guarantor's obligations in this respect are specified and must be performed in accordance with the terms and conditions set out in the WARRANTY CARD. The WARRANTY granted for the sold PRODUCT is an additional right and does not exclude, limit or suspend the CONSUMER's rights under the Seller's liability under the provisions on warranty for defects in the sold item (Article 577 of the Civil Code).

4. The Seller is released from liability under warranty if the CONSUMER knew about the defect at the time of conclusion of the contract.

5. In the event of finding a defect or non-conformity of the delivered PRODUCT with the contract, the CONSUMER has the right to file a complaint.

6. In order to file a complaint, we recommend that the CONSUMER fills in the complaint protocol (DrukReklamacyjny.doc), or in another form describes the grounds for the complaint and the request for removal of defects and sends the notification to

by e-mail or by post to the SELLER's correspondence address provided in the header. You can also report it by phone or orally.

7. Defective PRODUCT - in agreement with the SELLER - if possible and appropriate - the CONSUMER who exercises the warranty rights will be obliged to deliver the item at the SELLER's expense to the place indicated in the sales agreement, and if such a place is not specified in the agreement - to the place where the item was issued to the CONSUMER. If, due to the type of item or the way it was installed, the delivery of the item by the CUSTOMER would be excessively difficult, the CUSTOMER is obliged to make the item available to the SELLER at the place where the item is located.

8. If the sold item has a defect, the CUSTOMER may submit a declaration requesting a price reduction or withdrawal from the contract, unless the SELLER immediately and without excessive inconvenience to the buyer replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the SELLER or the SELLER has not fulfilled the obligation to replace the item with a defect-free one or remove the defect.

9. If the buyer is a CONSUMER, instead of the removal of the defect proposed by the seller, they may request the replacement of the item with a defect-free one or instead of the replacement of the item, request the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the buyer is impossible or would require excessive costs compared to the method proposed by the seller. When assessing the excessiveness of costs, the value of the item free from defects, the type and significance of the identified defect are taken into account, and the inconvenience to which the buyer would be exposed by another method of satisfaction are also taken into account.

10. The reduced price should be in such proportion to the price resulting from the contract that the value of the item with the defect remains to the value of the item without the defect.

11. The buyer cannot withdraw from the contract if the defect is insignificant.

12. If the sold item has a defect, the buyer may request that the item be replaced with a defect-free item or that the defect be removed. The SELLER is obliged to replace the defective item with a defect-free item or to remove the defect within a reasonable time without excessive inconvenience to the buyer. The seller may refuse to satisfy the buyer's request if bringing the defective item into conformity with the contract in the manner chosen by the buyer is impossible or would require excessive costs compared to the second possible method of bringing it into conformity with the contract. If the buyer is an entrepreneur, the seller may refuse to replace the item with a defect-free one or remove the defect even if the costs of fulfilling this obligation exceed the price of the sold item.>

13. The SELLER will consider the complaint without undue delay. No later than within 14 calendar days from the date of receipt of the complaint and will inform the CONSUMER in writing or electronically about the status of the complaint within this time. Leaving the complaint unanswered within this time is tantamount to accepting the complaint.

14. After accepting the complaint, the SELLER will refund the CONSUMER the costs related to the complaint and incurred by the CONSUMER. The SELLER will transfer the amount due to the CONSUMER to the bank account or by postal order.

15. If the acceptance of the complaint is related to the repair or replacement of the goods - the SELLER will return the product to the CONSUMER at its own expense.

16. The provisions concerning the consumer, contained in this section, shall apply to a natural person concluding a contract directly related to their business activity - an individual entrepreneur, when it results from the content of this contract that it does not have a professional character for this person, resulting in particular from the subject of the business activity performed by them, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

Complaints and withdrawal from the contract (returns) in relations with CUSTOMERS who are not CONSUMERS (applies to entrepreneurs).

1. This point of the Regulations shall apply only in relations with Buyers who are not CONSUMERS.

2. Upon receipt of the shipment with ordered products, the Customer who is not a consumer is obliged to examine the shipment at the time and in the manner accepted for shipments of this type. If he finds that there was a loss or damage to the Product during transport, he is obliged to perform all activities necessary to establish the carrier's liability.

3. The Seller's liability towards a Customer who is not a consumer, regardless of its legal basis, is limited - both within a single claim and for all claims in total - to the amount of the price paid and delivery costs under the concluded contract. The Seller is liable towards a Customer who is not a consumer only for typical damages foreseeable at the time of conclusion of the contract and is not liable for lost profits in

in relation to a Customer who is not a consumer.

4. Any disputes arising between the Seller/Service Provider and the Customer who is not a consumer shall be submitted to the court with jurisdiction over the Seller's registered office.

5. Regulations concerning the principles of warranty for defects and quality guarantees - not listed above - in agreements with entrepreneurs are adopted directly in the wording adopted in the Civil Code, art. 556-581.